Electronic Records Express

The Social Security Administration created the Electronic Records Express to make processing claims easier and faster. The online platform enables both employees of the SSA and applicants to upload, submit, and access information stored online.

The SSA offers Electronic Records Express as an free alternative to mailing information into offices and storing paper copies of every document that’s been sent in. It’s beneficial because there is no chance of any parts of your application getting lost in the mail, delayed, or misplaced in the SSA’s office, and you don’t have to waste money on postage or copies or times waiting for mail. Electronic Records Express also easily enables more than one person in the SSA to view a claim at time, which is especially advantageous in appeals.

In addition to applicants, medical providers, school professionals, representatives, also have access so they can submit their evidence. Each user needs a username and password. To send evidence to the Electronic Records Express system, you can either scan and upload documents or fax them. Both services are available 24 hours a day. Once a submission has loaded, you will get an instant tracking information page.

You need to make sure that you include the letter with your unique barcode in every correspondence with the SSA, otherwise there may be delays in placing your documents with your disability file. Barcodes are provided by Disability Determination Services (DDS) or the Social Security hearing office handling the claim.

If you need more information, if you would like to sign up for Electronic Records Express system, or if you are already a user and you are having problems with the system, you can call the Social Security Electronic Records Express Help Desk at 1-866-691-3061.